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international shipping over $200
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Delivery
We’ve gone paperless! You’ll now no longer receive a delivery note in your parcel. Don’t worry – Returns are still quick, easy and free.
Start a return here and follow the simple steps below.
- 1. Repack your items.
- 2. Log in to our returns portal here. You will need your order number before continuing. (Your order number can be found on your order confirmation email or in your ‘my account’ section). You will also be asked to enter the postcode of the address that your order was delivered to.
- 3. Select your preferred return option (Print in-store options are available).
- 4. Once you have processed your return in the portal, you’ll be emailed a shipping label or QR code to scan at your chosen drop-off point. Securely package your items then its ready to post it off! Make sure to keep your proof of postage!
- 5. Keep an eye on your return tracking. You’ll get an email once we receive your returned item. You’ll receive your refund in up to 14 days!
Full returns policy below:
- Items must be returned within 28 days of receipt.
- Items must be unworn and unwashed.
- Pierced jewellery cannot be returned for health and hygiene reasons.
- Underwear and swimwear can only be returned if the hygiene seal has not been removed.
- Beauty products and accessories cannot be returned for hygiene reasons.
- Shoes must be tried on indoors.
- Items must be returned within 28 days of receipt.
- Items must be unworn and unwashed.
- Pierced jewellery cannot be returned for health and hygiene reasons.
- Underwear and swimwear can only be returned if the hygiene seal has not been removed.
- Beauty products and accessories cannot be returned for hygiene reasons.
- Shoes must be tried on indoors.
- Items must have all tags attached.
- We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to PrettyLittleThing.
For UK & ROI customers, you are able to return unsuitable items within 28 days of receipt. For all international customers, please return unsuitable items within 28 days of receiving your parcels. Please return unsuitable items in their original packaging.
Unfortunat
If you wish to return your items to PrettyLittleThing, we offer FREE returns for UK Customers. Your returns label will be included in your parcel but if you need another one don’t panic. Returns Label for UK Customers can be found unable to offer free returns for international customers, returns must be made at your own cost. All International Customers who wish to return their items can use the returns label found here
ely we don’t currently offer a wholesale service or authorise any reselling of our products.
Heads up! As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide HERE to check this matches the size you have ordered.
Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can
We aim to process and refund your return ASAP, but on occasions it may take up to 28 days UK (28 Days International) for your return to be processed and a further 7 days for the refund to reach your account.
Please check your account as the refund will show under 21THREECLOTHING LTD or PRETTYLITTLETHING, and may show on the date of your original purchase.
If you haven’t received a refund and it has been more than 28 days UK (28 days international) since you posted your returns then please contact us with a picture of your proof of postage receipt.
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
(Including Canada and EU)
For international returns (excluding US, AUS/NZ and Germany) you can send your items back by using post office counters. Please do not post the package without obtaining a receipt of postage. Keep your receipt of postage safe as you will need this as your proof of return. We don’t refund delivery costs on international orders.
There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in ‘My Account’.
We’ve gone paperless! You’ll now no longer receive a delivery note in your parcel. Don’t worry – Returns are still quick, easy and free.
Start a return here and follow the simple steps below.
- 1. Repack your items.
- 2. Log in to our returns portal here. You will need your order number before continuing. (Your order number can be found on your order confirmation email or in your ‘my account’ section). You will also be asked to enter the postcode of the address that your order was delivered to.
- 3. Select your preferred return option (Print in-store options are available).
- 4. Once you have processed your return in the portal, you’ll be emailed a shipping label or QR code to scan at your chosen drop-off point. Securely package your items then its ready to post it off! Make sure to keep your proof of postage!
- 5. Keep an eye on your return tracking. You’ll get an email once we receive your returned item. You’ll receive your refund in up to 14 days!
Full returns policy below:
- Items must be returned within 28 days of receipt.
- Items must be unworn and unwashed.
- Pierced jewellery cannot be returned for health and hygiene reasons.
- Underwear and swimwear can only be returned if the hygiene seal has not been removed.
- Beauty products and accessories cannot be returned for hygiene reasons.
- Shoes must be tried on indoors.
Heads up! As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide HERE to check this matches the size you have ordered.
Unfortunately we do not refund delivery charges on any orders. Unless you have contracted as a consumer in the EEA and you have cancelled your Contract under clause 5 of the Terms and Conditions, in which case we will refund delivery charges you have paid for delivery of the products to you, although the maximum refund for delivery will be the least expensive delivery method we offer to your delivery destination.
Unfortunately we do not refund delivery charges on any orders. Unless you have contracted as a consumer in the EEA and you have cancelled your Contract under clause 5 of the Terms and Conditions, in which case we will refund delivery charges you have paid for delivery of the products to you, although the maximum refund for delivery will be the least expensive delivery method we offer to your delivery destination.
We aim to process and refund your return ASAP, but on occasions it may take up to 28 days UK (28 Days International) for your return to be processed and a further 7 days for the refund to reach your account.
Please check your account as the refund will show under 21THREECLOTHING LTD or PRETTYLITTLETHING, and may show on the date of your original purchase.
If you haven’t received a refund and it has been more than 28 days UK (28 days international) since you posted your returns then please contact us with a picture of your proof of postage receipt.
Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can