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This page (together with the documents referred to on it) tells you the terms and conditions on which We sell any of the products (Products) listed on our website

You should print a copy of these terms and conditions for future reference.

Your attention is drawn to clauses 9 and 11.

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

1   Information About Us

this is a site operated by Prettylittlething.com Ltd; Company No. 07352417 (“We”). We are registered in England and Wales under company number 7352417 and with our registered office at 49-51 Dale Street Manchester England M1 2HF. Our VAT number is 100 5694 47. Our email address is.

 2   Service Availability

We ship worldwide however some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our Delivery Information page.

3   Your Status

By placing an order through our site, you warrant that:

  • You are legally capable of entering into binding contracts;
  • You are at least 16 years old; and,
  • You are resident in one of the Serviced Countries.

  4   How The Contract Is Formed Between You And Us

After placing an order, you will receive an e-mail from us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when We send you the Dispatch Confirmation.

  • We will not process your order until payment has been received in full in accordance with the provisions of clause 7.
  • As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our  Returns Policy
  • The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
  • We are entitled to refuse any order made by you for any reason.
  • When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

  5   Consumer Rights

If you are contracting as a consumer, you may cancel a Contract at any time within seven days, beginning on the day after you received the Products. If you are an UK or EEA user, as per the agreement, you may cancel a Contract any time within 14 days. In this case, you will receive a full refund of the price paid for the Products in accordance with our Returns Policy

If you are a contracting as a consumer in the UK or EEA and you cancel your Contract under this clause, We will refund delivery charges you have paid for delivery of the Products to you, although the maximum refund for delivery charges will be the least expensive delivery method We offer to your delivery destination.

 6   Availability And Delivery

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

If you wish to dispute delivery of your order, you have 14 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

7   Price And Payment

The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance.

  • Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.
  • Prices are subject to change without notice but changes will not affect orders which We have already accepted.
  • Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, We will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
  • We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.
  • Payment for all Products must be by credit or debit card. We accept payment with Visa, Visa Debit, Mastercard, Solo, Maestro, Electron and Laser Card. We also accept payments via PayPal.
  • The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
  • Only one promotion code can be used per order.
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